Find answers to the most common questions about DIGIWAY products, orders, shipping, and returns.
Filter by topic
All
- All
- Pre Sale Questions
- Order & Support Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
What products does DIGIWAY offer?
DIGIWAY offers a wide range of electrical, electronic, and everyday utility products, including extension boards, multiplugs, power strips, chargers, data cables, TV stands, and more.
Is Cash on Delivery available?
Currently, Cash on Delivery (COD) is not available. We accept online payments through Razorpay.
Do you offer free shipping?
Yes, we offer free shipping on all products purchased through our website.
How long will my order take to arrive?
Orders are generally delivered within 2–3 business days after order confirmation.
How can I contact DIGIWAY before placing an order?
You can contact us via WhatsApp or phone at +91 8802424944, or email us at abhishek@digiway.co.in
Order & Support Questions
Can I return a product after receiving it?
Yes, returns are accepted within 7 days of delivery in case of a verified manufacturing defect.
Can I exchange a defective product?
Yes, products with a verified manufacturing defect may be eligible for an exchange within 7 days of delivery, subject to availability.
What should I do if I receive a defective product?
Please contact our support team within 7 days of delivery and provide your order details along with photos or videos of the defect.
How will I receive my refund?
Once your refund is approved, it will be processed through the applicable payment method. The time taken to reflect the refund may depend on your bank or payment provider.
How can I contact DIGIWAY for order support?
You can reach us on +91 8802424944 via phone or WhatsApp, or email us at abhishek@digiway.co.in.